SUPPORT &
MAINTENANCE

Our maintenance and support services can be tailored to the needs of each customer and include:

  • Telephone support from our engineers within the hours of the maintenance agreement
  • Site visits by an engineer where issues cannot be resolved over the telephone
  • Cost-effective repairs undertaken in our own workshop
  • The replacement of faulty equipment where agreed
  • The provision of standby equipment for customers using our 24x7 maintenance service 

* The inclusive equipment repair/replacement offer above only covers equipment that has become faulty or damaged through reasonable business usage and specifically excludes items damaged through obvious negligence or malice.

Suiting a range of budgets, cover can be provided:

  • During office hours (09.00 – 17.00 Monday to Friday) under next day or 3 working day options. Customers choosing Managed Service (Long-Term Hire) financing options will automatically receive office hours support and maintenance coverage.
  • 24x7 including agreed response and fix options within which faulty equipment will be repaired or replaced.
 
 

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