SUPPORT &
MAINTENANCE

Our maintenance and support services can be tailored to the needs of each customer and include:

• Telephone support from our engineers within the hours of the maintenance agreement
• Site visits by an engineer where issues cannot be resolved over the telephone
• Cost-effective repairs undertaken in our own workshop
• The replacement of faulty equipment where agreed
• The provision of standby equipment for customers using our 24x7 maintenance service 

* The inclusive equipment repair/replacement offer above only covers equipment that has become faulty or damaged through reasonable business usage and specifically excludes items damaged through obvious negligence or malice.

Suiting a range of budgets, cover can be provided:

• During office hours (09.00 – 17.00 Monday to Friday) under next day or 3 working day options. Customers choosing Managed Service (Long-Term Hire) financing options will automatically receive office hours support and maintenance coverage.
• 24x7 including agreed response and fix options within which faulty equipment will be repaired or replaced.