PRIVACY
STATEMENT

About Resound

Registered Office: 11 Anglo Business Park, Smeaton Close, Aylesbury, HP19 8UP

Company Number: 02673983

Contact and Communication

Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk.

This website and its owners use any information submitted to provide you with further information about the products / services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates but only if this was made clear to you and your express permission was granted when submitting any form to email process. Or whereby you the consumer have previously purchased from or enquired about purchasing from the company a product or service that the email newsletter relates to. This is by no means an entire list of your user rights in regard to receiving email marketing material. Your details are not passed on to any third parties.

Data Use

Resound will not pass your data on to any third party (unless required to do so to process your request) or use it for any other purpose).

What Data is Collected?

• Full Name
• Company Name & Job Title
• Contact Details e.g. phone and email address
• Company Address
• Product / Service Requirement
• Transaction, Billing & Delivery Information

How is your information used?

• Responding to requests to have made
• Carrying out our obligations under any contracts between you and us
• Keeping a record of your relationship with us
• Notifying you of changes to our services
• Processing orders that you have submitted
• Providing you with the products, services and aftercare information you asked for
• Seeking your views on the services we deliver
• Sending you tailored communications which may be of interest to you

Third Party Processors
Our carefully selected partners and service providers may process personal information about you on our behalf as described below:

Digital Marketing Service Providers
We periodically appoint digital marketing agents to conduct marketing activity on our behalf, such activity may result in the compliant processing of personal information. Our appointed data processors include:

(i) Prospect Global Ltd (trading as SoPro) Reg. UK Co. 09648733. You can contact SoPro and view their privacy policy here: http://sopro.io. SoPro are registered with the ICO Reg: Z123456 their Data Protection Officer can be emailed at: dpo@sopro.io.

Visiting Our Website

Cookies

Cookies are small amounts of information which we may store on your computer.

Unless you have indicated your objection when disclosing your details to us, our system will issue cookies to your computer when you log on to the site. Cookies make it easier for you use the site during future visits. They also allow us to monitor website traffic and to personalise the content of the site for you. You may set up your computer to reject cookies by following the relevant instructions which can be found at http://www.aboutcookies.org/. In that case, you may not be able to use certain features on our site.

Google AdWords

We use Google AdWords Remarketing to advertise trigger across the Internet. AdWords remarketing will display relevant ads tailored to you based on what parts of the Resound website you have viewed by placing a cookie on your machine. THIS COOKIE DOES NOT IN ANYWAY IDENTIFY YOU OR GIVE ACCESS TO YOUR COMPUTER The cookie is used to say “This person visited this page, so show them ads relating to that page.” Google AdWords Remarketing allows us to tailor our marketing to better suit your needs and only display ads that are relevant to you.”

Opting out

https://tools.google.com/dlpage/gaoptout/

http://www.google.com/settings/ads

Google Analytics

We use Google Analytics and other software to provide information such as broken links on the website, number of website visits, page views, and information on what browsers and devices people are using to access our services. The software also detects location data using IP addresses. This data is not linked to any personal data and is just used to allow us to monitor trends and the performance of our website.

Our analytics service provider generates statistical and other information about website use by means of cookies.

• The analytics cookies used by our website have the following names: [_utma, _utmb, _utmc and _utmz]
• The information generated relating to our website is used to create reports about the use of our website.
• Our analytics service provider's privacy policy is available at: [http://www.google.com/policies/privacy/].
• To ensure our users receive the best experience possible.

Social Media

Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

Links to other websites

This website may include links to other internet sites. Resound is not responsible for anything contained on or accessible through those websites. Your access and use of such websites remains solely at your own risk.

Security Policy

As a payment service provider (PSP), thousands of businesses outsource their transaction security to Sage Pay. It is our top priority to ensure that our customers’ transaction data is kept secure at all times.

Transaction security

All transaction information passed between our website and Sage Pay’s systems is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and any messages sent to your servers from Sage Pay are signed using MD5 hashing to prevent tampering. You can be completely assured that nothing you pass to Sage Pay’s servers can be examined, used or modified by any third parties attempting to gain access to sensitive information.

We have a firewall on our web server which is designed to inspect incoming traffic, weed out any malicious attacks and provide a first line of defence between a potential hacker and the data we are hosting.

How long is your information kept for?

We keep your information for no longer than is necessary for the purposes it was collected for, The length of time we retain your personal information for is determined by operational and legal considerations.

Opting Out of Resound communications

You can withdraw your consent at any time by amending your preferences on this form, clicking the ‘unsubscribe’ option in the messages you receive or by calling us on 0333 121 2000.

You can update your preferences at any time by clicking here.

Contact Resound About Your Data

The Data Protection Act 1998 (the “Act”), which is the current UK data protection law until 25th May 2018, and the GDPR, which comes into effect on 25th May 2018, give you the right to access information held about you.

You may contact us to ensure your data is accurate and complete. We will provide a copy of the information free of charge. Information requests should be sent to mail@resound.co.uk

Privacy Policy Changes

From time to time we may change our Privacy Policy. Any changes will be made available immediately on our website www.resound.co.uk. Please check the policy on our website regularly to keep up-to-date.