|
Maintenance & Repair
We aim to achieve a high level of service with rapid response times. Spare equipment is available to cover unserviceable equipment on most types of systems. We request that customers’ documentation should detail the nature of the fault condition and the urgency of the service needed.
New customers who require equipment serviced should dispatch small items to us by post, carefully packed, and using a suitable overnight parcel courier. Please ensure that a goods note is enclosed showing the name and address and telephone number for contact.
If the equipment is fixed or non-portable please contact us by phone to register your requirements and receive a unique Service Request Number. Alternatively you may obtain a unique Service Request Number in advance of sending small items to ensure we expect their delivery.
Installation Service
We offer installation of most systems throughout the UK by our own technicians. Our experience extends to vehicles operated by emergency services, public transport, and heavy goods transit. vehicle electrical systems operating at 12 volts, 24 volts and 48 volts can be accommodated using suitable voltage converters which are held in stock. Many types of vehicle aerials can be fitted including low profile, magnetic, glass mount and covert.
Antenna System Installation
The base station antenna system is probably the most important item in any installation. We provide a wide range of masts, towers, feeder cables and antennas to suit any requirement. The antenna radiating pattern is carefully considered when designing and specifying the radio system to ensure the coverage is adequate. In addition our long term experience of the requirements of the Licensing Authority which is OFCOM in the UK will ensure that the design will not exceed the known licence limitations.
|
Programming Capability
The programming of most popular types of two-way radio equipment can be undertaken by our service department. We are familiar with most of the commonly used signalling systems including Selective Calling using 5Tone and FFSK. We can often suggest small changes in equipment programming which will enhance its operation and add value for the user.
Systems Analysis
Where a system is not providing the level of service required we offer our consultancy service which will provide a system inspection, analysis and a written report which can be used to determine technical options and funding requirements. This service may not necessarily be chargeable depending on the system complexity.
Maintenance Contracts
Our annual RadCare maintenance contracts provide peace of mind on a fixed budget. Many types of communication equipment are covered and the availability of service spare equipment support can be specified.
Short Term Hire
We offer a range of equipment to suit every individual requirement. Sound advice is the key to a successful event where your communication system is a real asset to the busy manager.
|
